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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Sales Rank: #6905 in Books
Brand: Disney Institute (COR)/ Kinni, Theodore/ Staggs, Tom (FRW)
Published on: 2011-11-08
Released on: 2011-11-08
Original language: English
Number of items: 1
Dimensions: 9.50" h x .75" w x 6.50" l, 1.00 pounds
Binding: Hardcover
224 pages

About the Author
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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68 of 69 people found the following review helpful.
A Former Cast Member's Response
By Paul T. Smith
As a former cast member of Walt Disney World, and one who has read widely on Walt Disney and his creative genius, I approached this book with high expectations. Would Theodore Kinni be able to capture the essence of the practical magic of WDW? He does! Cast members often speak of "pixie dust" falling upon them--either you have it or you don't. Those who do are happily driven by the principles referred to in this book. I spent countless hours in heat, humidity, and occasional raging thunder storms to help bring happiness to our guests. It was great fun to sneak up behind a harried father who was attempting to get his weary children to smile for the camera. A few quick mugs from me almost always brought the grins Dad was looking for. Offering helpful directions. Keeping a straight face when asked "interesing" guestions: "Is that real water?" "No, Ma'am, that's Disney water!"

A highlight of my life was walking through the Imagineering building in Burbank and witnessing first-hand the creative genius of the Disney organization. I learned to appreciate my own creativity --not to be afraid to dream and then to do!

So what of the Disney philosophy can be applied to other businesses? Easy. Whatever you do must be of the highest quality--and always with the customers' needs in mind. You "plus" it--giving more than is expected. Every contact made with your customer must be memorable. That person will walk away feeling as if he or she has just made a new friend--a friend who has made you feel valued and important. So, are you up to the challenge? If you are, your business and its culture will never be the same.

55 of 56 people found the following review helpful.
Outstanding Book About Disney, By Disney
By Matthew Dodd
I highly recommend this easy-reading book for three reasons. First, it helped me understand and appreciate how Disney continues to deliver the highest quality products and services year-in and year-out. Secondly, it clearly described many proven ways and concepts to improve my organization's customer service. Lastly, this book gave me a lot of practical lessons that can and should be adapted to fit into most management or leadership situations.

I read a couple of outstanding books by Disney-outsiders ("Built to Last" by Jim Collins and Jerry Porras, and "The Disney Way" by Bill Capodagli and Lynn Jackson) about how and why they were so impressed with Disney. I wanted to read a book about a Disney-insider's perspectives on what Disney does to impress everyone and exceed all expectations. This book showed me the "what" of Disney's practical magic of customer service: a full-time business of shared values, enforced standards, focused work, self-discipline, and attention to detail that is virtually transparent to all Disney guests. I got all that I wanted and more from this outstanding book.

After I finished reading this book, I read through my highlights and realized that the following paragraph from the introduction perfectly previewed the book:

"In this book, we take you behind the scenes to discover Disney best practices and philosophies in action. We provide you with an insider's glimpse of quality service principles in action both at Walt Disney World, as told from the perspectives of cast members [Disney-speak for "employees"], and in other organizations, as told by executives who have participated in Disney Institute programs. Walt Disney's fundamentals for success still ring true. You build the best product you can. You give people effective training to support the delivery of exceptional service. You learn from your experiences. And you celebrate success. You never stop growing. You never stop believing."

Sharing the secrets behind Disney's `practical magic' in this book is yet another example of Disney's commitment to exceptional guest [Disney-speak for "customer"] service. Read this book and enjoy being Disney's guest.

43 of 43 people found the following review helpful.
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By Yellow Bird
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Book by Nelson, Bob, Lundin, Stephen

Sales Rank: #3526647 in Books
Brand: Brand: Grupo Editorial Norma
Published on: 2010-07-30
Original language: Spanish
Number of items: 1
Dimensions: 8.50" h x 5.75" w x .50" l, .35 pounds
Binding: Paperback
168 pages

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Senin, 18 April 2011

[B193.Ebook] Ebook John Brown, Rose and the Midnight Cat (Picture Puffin), by Jenny Wagner

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The story of an old lady, her dog and the mysterious cat who came into their lives. This book won The Guardian Award for Children's Fiction and the Best Australian Book of the Year Award.

Sales Rank: #1204779 in Books
Published on: 1980-07-31
Released on: 1980-07-31
Original language: English
Number of items: 1
Dimensions: 9.02" h x .12" w x 9.02" l,
Binding: Paperback
32 pages

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9 of 9 people found the following review helpful.
Book for young and old
By BookGirl
A beautiful book that can be shared together with children and adults. With a sweet story of longtime companionship between elderly woman Rose and her stubborn yet loving dog John Brown and the sudden interuption of a black cat in their humdrum lives. For children, the story of a close-knit friendship between a lady and her dog that opens up to allow a new addition to share their house and lives. For adults, an underlying symbolic reference of the black cat representing death, Rose's acceptance of it and John Brown's refusal to allow it into their home/life. All in all, a good story.

7 of 7 people found the following review helpful.
A Quiet and Wonderful Story
By A Customer
John Brown is a large shaggy dog living contentedly with Rose. When a cat arrives needing food and love, Rose is ready to open her heart and home to the new arrival, but John Brown has a very hard time sharing Rose, and watching Rose take care for someone else. By the book's end, John Brown has changed. In simple words and marvelous pictures, this book helps children - and the adults reading to them - consider a difficult and complicated emotion: jealousy. The perfect book to help children get ready for a baby brother or sister, it's too bad it isn't easier to find.

4 of 4 people found the following review helpful.
BEAUTIFUL WORDS AND ART ADDRESS TWO OF LIFE EVENTS. A sweet, loving yet profound work here.
By D. Blankenship
First published in 1977, John Brown, Rose and the Midnight Cat by Jenny Wagner and illustrated by Ron Brooks has become truly one of the classics in children's literature. What at first appears to be a simple message is actually quite complex. There are two major "life issues" involved in the story, each just as important as the other; each is addressed in a charmingly whimsical way. One issue a child will recognize quite quickly; the other an adult will be aware of early on. There is food for thought in each of these issues.

Rose is an old woman, and elderly widow living in a very charming old fashion house. John Brown is her best friend, an old shaggy English Sheepdog. They have a wonderful life together, puttering around the garden, talking together, and setting by the fire at night. They are comfortable in each others company. It is a good life; a sweet life and quite satisfying.

Then enters the Midnight Cat! Oh my. The emotion of jealousy enters the picture and John Brown has great trepidations about having this cat enter their cozy lives. Rose, the elderly lady wants to feed and care for the cat; wants to include him in their family. John Brown wants none of this...he has his friend, his mistress and he does not want anything to come between them.

"But that night, when Rose was safe in bed,
John Brown went outside.
He drew a line around the house
and told the midnight cat to stay away.
"We don't need you, cat," he said.
"We are all right, Rose and I."

Ms. Wagner uses simplicity and an almost poetic style to tell the story. This gentle wording has obviously been carefully selected by the author and the pitch is perfect for the story being told. The wonderfully, and I might add, beautifully nuanced sentences are quite short and quite to the point. It is a delight to read.

This is an ideal work to read to a child when changes are afoot...a new baby in the house, acceptance of a new member of the family. Jealousy is a rather ugly emotion but is present in all of us and children need all the help they can get in dealing with it at times.

But wait...That is not all!

The adult reader will quickly become aware that there are other things in play here. When the Midnight Cat appears, you will note that he is presented in a rather sleek and threatening way which is completely out of character as to the rest of the art work. There is something a bit foreboding about this intruder from the outside, something a bit threatening, mysterious...an unknown! Rose accepts him, is comfortable with him, John Brown is not!

Of course it will be pretty plain that the black Midnight cat is obviously representing death and yes, death will indeed intrude upon the life of the two elderly companions. You can fight it, you can try to reject it, you can try to ignore it, but it is simply not going to go away. This is the situation that John Brown must learn to deal with; this is reality and he must find acceptance.

The adult reader is allowed to address the problem of jealously with the child but need not take it a step further and investigate and confront death until they feel the child is ready. I must say though that I have found children to be much more aware of some to these subtle situations than we give them credit for, so don't be surprised if your child comes up with this concept on their own...be prepared to discuss this with her or him.

Some folks do not like this work and feel it is overly sentimental. I personally did not find it as such. Some do not like the illustrator's work (very few), but again, I personally was quite enchanted with the artist's work. The artist, Ron Brooks has given it a soft, old-time look (Except the cat), and I find this very pleasing to my eye. Some readers feel that when Rose goes to bed and tells John Brown that she is ill, that she should have been more honest with her old companion. My feelings here are that this is a children's book and feel the parent should have the option of discussing this aspect of the book on their own terms and in their own time. The author has skillfully left this option open.

This offering from our cousins in Australia is one that needs to be added to your child's library (and I feel adults will have much to contemplate over this one also).

Don Blankenship
The Ozarks

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Minggu, 17 April 2011

[C503.Ebook] Free PDF Fundamentals of Enzyme Kinetics, by Athel Cornish-Bowden

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Book by Cornish-Bowden, Athel

Sales Rank: #3085645 in Books
Brand: Brand: Portland Press Limited
Published on: 1995-07
Ingredients: Example Ingredients
Original language: English
Number of items: 1
Dimensions: 9.75" h x 7.00" w x 1.00" l,
Binding: Paperback
343 pages

Features

Used Book in Good Condition

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14 of 15 people found the following review helpful.
Clear and intelligent intro to enzyme kinetics
By A Customer
This is a superb introduction to enzyme kinetics for advanced undergraduate and graduate students, as well as anyone who has ever taken an introductory biochemistry course. If everyone who is doing enzyme kinetics these days read this book, their experimental design would be far less sloppy, and results much more reliable. It is not nearly as comprehensive as Segel's book, but its pedagogical value is great. (The only objection I had is that authors style of exposition sometimes gets a bit too acerbic. But, after all, the author is English :)

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Sabtu, 16 April 2011

[E874.Ebook] PDF Ebook The Closing Circle: Nature, Man, and Technology, by Barry Commoner

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Barry Commoner - the author is a biologist, ecologist, educator (A professor with a class of millions he has been called, is regarded as America's best informed and most articulated spokesman for the safegurding of man's envionment.

Sales Rank: #684420 in Books
Published on: 1971-10
Original language: English
Number of items: 1
Binding: Hardcover
0 pages

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4 of 4 people found the following review helpful.
History in books, if you'll stop babbling about Hollywood for a moment
By Marco Buendia
Barry Commoner is now being forgotten by mainstream American culture. It forgets a lot.

This book, along with such things as "Silent Spring", is one of the primary texts marking and shaping the American (and world) awareness of the dangers posed to nature and the worldwide natural environment by home sapiens and our species increasingly multitudinous and potent activities. Back in the day, there was a tendency in the American popular media to define this threat in terms of increasingly powerful and inscrutable technology or increasing human population. Fools and polemicists tended to see this "either ... or", and Commoner was usually pointed out as holding that technology was the principal threat; indeed, he did in fact downplay increasing population as an independent factor in environmental degradation, holding that unsustainable population increase was largely a result of poverty, and by extension inappropriate or inequitably distributed technological access. Paul Ehrlich was usually the symbol of the population side. But this kind of artificial opposition wasn't inherent in what anyone who really thought was really thinking, however easy it was for genuine thinkers such as Commoner to get drawn into media-driven polemic.

From Chapter Ten, "Social Issues":

"Ecological survival does not mean the abandonment of technology. Rather, it requires that technology be derived from a scientific analysis that is appropriate to the natural world on which the technology intrudes."

The books systematically goes through the various issues as we saw them, in the day: the meaning of ecosystems, air, water, earth, social and economic issues, certain specially powerful dangers, such as nuclear technology. With the educated mutation of some mutanda, the book is still intellectually, not just historically valuable.

But history looms large in this one. For years, Barry Commoner was an competent and dignified proponent of sanity and caution in public matters. Unfortunately, he was one of few. I remember vividly his appearance on William F. Buckley's "Firing Line". After quite a few sallies by Buckley along the lines of "In your chapter on, you say ...", with responses along the lines of "No, actually, what I said there was ...", Commoner suddenly asked, when it was least expected, "Did you actually read this book?" Buckley hadn't expected the question, at least not then, so he was completely flummoxed. This was the kind of thing the establishment culture threw at people like Commoner. At least Buckley was more or less polite about it. His epigones have not been as polite, and it is increasingly clear that the populace listens to the polemicist, not scientists like Commoner.

8 of 10 people found the following review helpful.
An import early work on the environmental crisis
By K Scheffler
Written over thirty years ago and now dated, The Closing Circle was one of the early important books on the environmental crisis. As a neophyte to this issue, one who was interested in gaining a better understanding and perspective, I still found this book profoundly useful.

1 of 14 people found the following review helpful.
Reviewed to get rid of Amazon's noodgy review requests...
By Shikantaza
A friend had "The Secret Life of Bletchley Park" on her wish list, so I bought it. She's happy, I'm happy.

(I'm trying to get rid of Amazon's little noodgy requests for reviews, and now I'm over the word limit.)

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[L308.Ebook] Ebook Free Internal Derangements of Joints: 2-Volume Set, 2e, by Donald L. Resnick MD, Heung Sik Kang MD, Michael L. Pretterklieber MD

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Donald Resnick's latest reference keeps pace with the rapid changes that characterize modern MR imaging of joints. This second edition offers comprehensive coverage of the most up-to-date protocols and imaging techniques required in the analysis of internal derangements of the six major peripheral joints: the shoulder, elbow, wrist and hand, pelvis and hip, knee, and ankle and foot. You'll find the level of utility you need through the new, streamlined organization that explores MRI Techniques and Protocols; Synovial Joints: General Concepts; Bone and Bone Marrow; Soft Tissues; and Specific Joints in five new, easy-to-reference sections. You'll also find hundreds of new illustrations · new expertly designed anatomic diagrams · and updated radiographic and CT images correlated with the latest high-resolution MR images as appropriate.

Represents the most comprehensive reference available on the subject of peripheral joints.
Maintains a consistent, logical format throughout.
Focuses on the derangement of joints, as well as entities that present similarly to help you formulate accurate diagnoses.

Dedicates all-new chapters to the hottest topics in the field: Infectious Disorders of Bone and Joint · Ischemic Disorders of Bone · Osteoporosis · Tumors and Tumor-like Disorders of Bone · Disorders of Tendons.
Features a new organization that makes important information easy to find.
Provides hundreds of new images to clarify every discussion and every technique.
Presents the latest MRI protocols for all major peripheral joints of the body.
Correlates the latest high-resolution MR images to relevant radiographic and CT images.
Offers brand-new anatomic diagrams from master medical illustrator, Michael Stadnick and hundreds of new images from the private collection of co-author, Michael Pretterklieber.

Sales Rank: #2068058 in Books
Brand: Brand: Saunders
Published on: 2006-12-12
Original language: English
Number of items: 2
Dimensions: 4.50" h x 9.00" w x 11.25" l, 17.00 pounds
Binding: Hardcover
2400 pages

Features

Used Book in Good Condition

Review
REVIEW OF PREVIOUS EDITION

"The logical presentation and wealth of pertinent, practical clinical and imaging information make this an exceptional and valuable textbook".―Radiology

About the Author
Donald Resnick, MD, Chief, Musculoskeletal Imaging, Professor of Radiology, University of California, San Diego, San Diego, CA, USA; Heung Sik Kang, MD, Professor of Radiology, Seoul National University College of Medicine, Chief, Musculoskeletal Section, Department of Diagnostic Radiology, Seoul National University Hospital, Seoul, Korea; and Michael L. Pretterklieber, MD, Assistant Professor, Institute of Anatomy, University of Vienna, Vienna, Austria

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1 of 2 people found the following review helpful.
Five Stars
By dyanflores
Very good reference material !!!

2 of 5 people found the following review helpful.
Without fear to make a mistake!
By Ricardo Fonseca
If you are searching a complete book, of easy and pleasant reading, with excellent and numerous images, brought up to date and written for who has more experience in the subject, then this is the book. It does not think two times, you will not be repented. I am very satisfied and I recommend the purchase.

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Internal Derangements of Joints: 2-Volume Set, 2e, by Donald L. Resnick MD, Heung Sik Kang MD, Michael L. Pretterklieber MD PDF
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Selasa, 12 April 2011

[B917.Ebook] Get Free Ebook Real-Life Monsters: A Psychological Examination of the Serial Murderer, by Stephen J. Giannangelo

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Real-Life Monsters: A Psychological Examination of the Serial Murderer, by Stephen J. Giannangelo

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This book presents an in-depth psychological analysis of the development of the serial killer personality that will fascinate all readers, from the experienced criminology student to the casual true-crime reader.

• Includes eight case studies of fascinating serial criminals, including recently convicted media stars Rodney Alcala and Anthony Sowell

Sales Rank: #1362961 in Books
Published on: 2012-07-06
Original language: English
Number of items: 1
Dimensions: 9.21" h x .56" w x 6.14" l, 1.10 pounds
Binding: Hardcover
193 pages

Review
"I believe that one will leave this book with a better understanding of and increased interest in gaining additional knowledge of the horrific topic of serial murderers―as well as some increased insight into one's own attraction to and repulsion from the frightening phenomenon. The book reads as a lively case discussion with an astute colleague rather than a text or a polemic providing data from an emotional distance." - PsycCRITIQUES

About the Author

Stephen J. Giannangelo is special agent supervisor for the Illinois Department of Revenue's Bureau of Criminal investigation.

Most helpful customer reviews

5 of 5 people found the following review helpful.
Great read! Very informative.
By D. Schurman
Steve Giannangelo is one of the best researchers I've come across, and it shows in his book. Most books on the subject of serial killers are consistently watered down with same old crime scene descriptions and attempts to simply scare the reader.

Giannangelo takes the ultimately rare approach of observing everything to do with the biological and environmental make-up of some of the world's worst monsters. This book proves through facts and clever observation that it's neither nature versus nurture that drives these select few to serial murder, but both.

Also, the mystery killer section is an extremely fascinating addition to an already fascinating book. I couldn't recommend this more emphatically!

4 of 4 people found the following review helpful.
One of the best books on serial killer analysis
By Verbena Reverb
One of the best books on serial killer analysis. Giannangelo looks at the biological/environmental factors. One of the best features is that this author does not write a blow-by-blow detailed account of each killer's deeds. We all know these individuals and most who are interested in this subject already know the details. It's where he goes from there that counts. Another plus here is an interview with an unnamed serial killer who was willing to talk. Not like Bundy, who offered catchy glimpses in the third person, nor an "If I did it" tease. The guy seems just as bewildered by his actions as the rest of us. Finally, the author outlines some ideas for subsequent follow up books which could flesh out the many mysteries still held within these people. Recommended.

3 of 3 people found the following review helpful.
Refreshing and Riveting!
By "Why" Quest
(hardcover version purchased on another amazon site)

This is a serious book but highly readable for anyone interested in the 'why' of serial murder. This is one of the best books on this topic that I have read and I have read a great many! It offers a comprehensive review of the different areas of research into serial murder. Most books on this subject will be by people with a myopic view of the issue centred around their area of expertise which almost always suffers from tunnel vision. The author considers nature/nurture aspects, reviews eight case studies, develops a model and proposes serial murder as a diagnosable condition.

There are no wasted words in this book and reads like a much thicker book. There's just no filler and every sentence has some meat to it. Wording is very concise and clear and the book is well organized and referenced.

Refreshing!
One of the things that really stands out is the author's willingness to be flexible in his thinking; to reconsider his theory when new information comes along including what a serial killer has to say! It's a refreshing change to read a book by someone in this field who comes across as genuinely interested in contributing to the solution with no egotistical agenda in sight or defensive posturing unlike some books I could name.

Riveting!
The conversations he has with the un-named serial killer are riveting both for what the killer has to say and for the interaction between the two of them. The serial killer is an unusual one; not your typical grandiose, attention seeking, self-absobed psychopath. I would love to hear more! I hope there's a sequel.

There's a review/summary of the book by Katherine Ramsland, on her blog called Shadow Boxing on Psychology Today. The article is entitled "Homicidal Pattern Disorder". I found it helpful.

As Ramsland says, it's a serious book but it's a fascinating one too!

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Real-Life Monsters: A Psychological Examination of the Serial Murderer, by Stephen J. Giannangelo PDF
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Minggu, 10 April 2011

[P565.Ebook] Download Chinese Link: Beginning Chinese, Traditional Character Version, Level 1/Part 1 (2nd Edition), by Sue-mei Wu, Yueming Yu, Yanhui Zhang, Wei

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Chinese Link, 2e provides a practical, learner-centered and enjoyable language and cultural learning experience for beginning students of Chinese, as well as an efficient and comprehensive teaching resource for instructors.

This best-selling text takes care to introduce and explain grammar points clearly and systematically, yet not in a fashion that would be overwhelming to beginners. In keeping with the communicative focus of the text, grammar points are related to communicative task-oriented content. The textbook presents both traditional (complex) and simplified versions of Chinese characters, since learners will encounter both forms during their course of study or in travel abroad. Photographs and drawings make the text vivid and eye-catching, and to provide visual cues to aid in communicative exercises and activities. And the Video Program to accompany the “Language in Use” sections enhances the in-text dialogues by presenting them in authentic settings.

Sales Rank: #729574 in Books
Published on: 2010-01-13
Ingredients: Example Ingredients
Format: Box set
Original language: English
Number of items: 1
Dimensions: 10.70" h x .60" w x 8.40" l, 1.43 pounds
Binding: Paperback
312 pages

Review

Chinese Link is by far the best structured and sequenced textbook I have ever seen with a scope covering all necessary structural and communicative elements for elementary Chinese.

I am a strong supporter for this practice to combine pinyin with characters in first year textbook since it will give learners immediate hints about the pronunciation of characters which are totally foreign to English speaking Chinese learners.

The video for ‘Language in Use’ is great! The video presentations impressed me greatly in that with its authentic settings and naturally occurring communicative activities, they will not only help learners outside class but also in class.

—Wenze Hu Ph.D., Assistant Professor, US Naval Academy

Given students’ beginning level of proficiency in Chinese, the accompanied Pinyin would be a welcome service to the students who can then focus better on the sentence structures involved.

This is a great textbook with an integrated approach for developing students’ overall linguistic and communicative competence.

The “Culture Link” sections are what make this book different from other traditional textbooks.

I find the audio resources on this Companion Website wonderful and they should be taken advantage of by all who use the textbook.

I love the video presentation of this textbook. I think it tremendously enhances the dialogues and the texts because of quality of the pronunciations of the cast who acted out these texts.

—Jean Wu Ph.D., Director Chinese Language Program, University of Oregon

The grammar activities are well-guided and involve more interaction [ than Integrated Chinese] .

—Chao-mei Shen Ph.D., Senior Lecturer of Chinese, Rice University

From the Back Cover
1 style="MARGIN: 12pt 0pt 3pt; LINE-HEIGHT: 200%">For Students

Student Text

Simplified Character Version, Level 1 / Part 1

Simplified Character Version, Level 1 / Part 2

Traditional Character Version, Level 1 / Part 1

Traditional Character Version, Level 1 / Part 2

Student Activities Manual

Simplified Character Version, Level 1 / Part 1

Simplified Character Version, Level 1 / Part 2

Traditional Character Version, Level 1 / Part 1

Traditional Character Version, Level 1 / Part 2

Character Book

Simplified and Traditional Characters, Level 1 / Part 1

Simplified and Traditional Characters, Level 1 / Part 2

Audio CDs

Video DVD

Companion Website

MyChineseLab™ with Pearson eText Student Access Code Card

Simplified Character Version, Level 1

Traditional Character Version, Level 1

Note: students may purchase access for either 6 or 24 months.

For Instructors

Instructor’s Resource Manual

Simplified Character Version, Level 1

Traditional Character Version, Level 1

Testing Program

Simplified Character Version, Level 1

Traditional Character Version, Level 1

Student study tools are available for purchase online at www.MyPearsonStore.com. Instructor resources are available to qualified instructors from our Instructor Resource Center at www.pearsonhighered.com

Developed in close collaboration with language instructors across the nation, Pearson’s MyLanguageLabs™ series is designed to address the unique challenges faced by today’s language learners and language teachers. MyChineseLab™ brings together–in one convenient, easily navigable site–a wide array of language-learning tools and resources, including an interactive version of the Chinese Link student text, online versions of the Student Activities Manual and Character Book, a file of the artwork in the text, and all materials from the audio and video programs. Readiness checks, chapter tests, and tutorials personalize instruction to meet the unique needs of individual students. Teachers can use the system to make assignments, set grading parameters, listen to student-created audio recordings, and provide feedback on student work. Visit www.mylanguagelabs.com to learn more.

About the Author

Sue-mei Wu, Ph.D., Associate Teaching Professor of Chinese Studies in the Modern Languages Department at Carnegie Mellon University. She is the project leader and primary author for the Chinese Link textbook project (Beginning and Intermediate levels). She received her Ph.D. in linguistics, with a minor in language pedagogy, from the Ohio State University. She has taught at Ohio State University, Harvard University and Carnegie Mellon University. She has devoted her linguistic, pedagogy and technology expertise to creating and developing various innovative new Chinese courses, textbooks, online courses and web pages. She has designed, developed and coordinated all levels of Chinese languages and culture courses and received several awards to support developing online language, culture and folk performance modules. She is the chair of the Chinese LearnLab of the Pittsburgh Science of Learning Center (PSLC, funded by NSF, http://learnlab.org), and the PI of various online Chinese language and culture projects. She is the project leader and coordinator of the Chinese Online project funded by NSF. She is the co-author of Classical Chinese Primer (Hong Kong: The Chinese University Press) and the co-author of a new textbook for heritage learners.

Yueming Yu, PhD., Teaching Professor and Coordinator of the Chinese Studies Program of the Department of Modern Languages at Carnegie Mellon University and co-author of the Chinese Link textbook project. She came to CMU in 1992 to start the Chinese Program at the Department of Modern Languages and has been the Coordinator of the program ever since. She has more than 40 years of experience in teaching a foreign language. She has taught various levels of Chinese courses and in recent years has focused on the content courses at the advanced level of Chinese. Before she came to the US, she was an Associate Professor of English as well as the coordinator of the International Journalism Program at the Shanghai International Studies University. She was also one of the founding members of the English newspaper (Students Weekly) in Shanghai and a pioneer for the English News Program of Radio Shanghai. She has translated several books from English to Chinese, and compiled English-Chinese dictionaries. Her doctoral dissertation was a research on the criteria used in the selection of textbooks for teaching Chinese in the United States. Her current research focuses on pedagogical issues in Chinese language education with an emphasis on the relationship between teaching language and teaching culture, including a special focus on the teaching of heritage students. She is also the project leader of another textbook of Chinese for heritage students and published a series of Chinese textbooks for online use by high school students.

Yanhui Zhang, PhD., is Assistant Professor of Applied Linguistics at Chinese University of Hong Kong. She received her PhD. in Second Language Acquisition at Carnegie Mellon University. Her research focuses on the fluency and robustness of second language basic skills learning, cross-language transfer, computer-assisted language learning, and bilingual education.

Weizhong Tian, obtained her Bachelor of Art degree in English Language and Literature from Peking University, one of the most prestigious universities in mainland China. She has been an Instructor of Chinese in the Modern Languages Department at Carnegie Mellon University. Before coming to the U.S., she taught various levels of English as well as English for Business at a university in China.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Good price for what you get, i guess
By Cindy
I liked that it was binder because the one at my school was not binded, so it need to be put into a binder.
The one at my school also included all the audio cps and access codes, but it was 80.00

WARNING: This does not come with an access code card, you have to buy it seperately. That was a major downer.

0 of 0 people found the following review helpful.
Used for my class
By Brian
I got this book for my Chinese class, I actually got the wrong book! We were using the Simple Character Version. Both of the books would work, I actually think traditional Chinese characters look a lot prettier than simple.

0 of 2 people found the following review helpful.
Chinese Link: Beginning Chinese
By MsSushiKitten
In great condition. Couldn't have asked for more or less ^_^ Arrived with the character book that I ordered along with this book.

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Chinese Link: Beginning Chinese, Traditional Character Version, Level 1/Part 1 (2nd Edition), by Sue-mei Wu, Yueming Yu, Yanhui Zhang, Wei PDF
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